Web Chat Assistant - Work from home

Job Description: 

Yelp is seeking a dynamic and enthusiastic Web Chat Assistant to join our team. This part-time position allows you to work from the comfort of your home while contributing to a passionate team dedicated to quality in all aspects of our work, products, and services. The ideal candidate will have experience in customer service, exemplary communication skills, and a drive to solve problems efficiently.

 Responsibilities: 

- Customer Interaction:   Manage and respond to customer inquiries and complaints via live chat in a timely, professional, and knowledgeable manner, ensuring a positive customer experience.

 -   Product Knowledge:   Maintain an in-depth understanding of Monde Nissin’s products and services to provide accurate information and effective solutions to customer queries.

 -   Problem Solving:   Identify and resolve customer issues through active listening and effective communication, escalating complex issues to the appropriate departments as necessary.

-   Feedback Collection:   Actively gather customer feedback regarding products and services and report insights to improve customer experience and product offerings.

 -   Quality Assurance:   Prioritize quality in all interactions, ensuring adherence to company policies and ensuring that responses are consistent and accurate.

Other Jobs You May Be Interested In

Remote Data Entry, No Experience, $40/hr, Part-Time
Virtual Assistant, $45/hr, Remote, No Experience, Night Job
Entry-Level Remote Data Entry, $50/hr, Evening Job
Customer Support, No Degree, $40/hr, Remote, Weekend Job
Remote Phone Job, $42/hr, Part-Time, College Student Friendly
Virtual Assistant, $40/hr, Remote, No Degree, Night Job
Part-Time Data Entry, $45/hr, Remote, College Student Friendly
Remote Moderator, No Degree, $50/hr, Evening, Weekend Job
Remote Customer Support, $42/hr, Night Job, No Experience
Live Chat Support, $40/hr, Remote, Entry Level, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Data Entry, $45/hr, No Degree, Night Shift
Part-Time Customer Support, $40/hr, Remote, College Student
Remote Live Chat, $50/hr, Part-Time, Evening/Night Job
Entry Level Phone Job, $42/hr, Remote, No Degree Required
Weekend Data Entry, $45/hr, Remote, No Experience
Remote Virtual Assistant, $40/hr, Evening, Part-Time Job
Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
Data Entry, $45/hr, Remote, Night Shift, College Student Job
Phone Support, Remote, $50/hr, No Experience, Part-Time
Virtual Assistant, No Experience, $42/hr, Remote, Weekend
Remote Customer Support, $45/hr, Part-Time, College Student
Data Entry, Remote, $40/hr, Night Shift, No Degree
Evening Virtual Assistant, Remote, $45/hr, No Experience
Weekend Customer Support, $42/hr, Remote, College Student
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Remote Live Chat, $40/hr, Part-Time, No Degree Required

 -   Team Collaboration:   Work closely with team members and other departments to ensure a cohesive customer experience and share best practices.

-   Training Participation:   Engage in ongoing training and development to stay informed about new products, changes in policies, and best practices in customer service.

 -   Documentation:   Maintain accurate records of customer interactions and transactions in the CRM system, ensuring all information is updated and easily accessible for future reference.

 -   Performance Metrics:   Meet and strive to exceed performance metrics, including response time, customer satisfaction scores, and issue resolution rates.

-   Continuous Improvement:   Proactively suggest improvements to processes and workflows that enhance the customer experience and operational efficiency.

 

  Requirements: 

Experience:   Minimum of 4 years of experience in a customer service or support role, preferably in an online or web chat setting.

 -   Communication Skills:   Excellent verbal and written communication skills with the ability to communicate complex information simply and clearly.

 -   Problem-Solving Skills:   Proven ability to assess situations, identify problems, and implement effective solutions quickly and efficiently.

 -   Leadership Ability:   Demonstrated leadership qualities, including taking initiative, encouraging teamwork, and motivating others.

-   Personality Traits:   Must be confident and passionate about providing excellent customer service.

-   Technical Proficiency:   Familiarity with CRM systems and live chat software; ability to quickly learn and adapt to new technologies.

 -   Availability:   Flexible to work according to the business needs, including evenings, weekends, and public holidays as required.

-   Education:   A bachelor’s degree or equivalent relevant experience is preferred.

  Benefits: 

- Life insurance coverage to ensure peace of mind for you and your family.

- Visa sponsorship opportunity for eligible candidates, facilitating your eligibility to work in the region.

- Paid sick leave to promote a healthy work-life balance.

 

Some Useful Important Links
Apply Now				Click Here
Interview Question & Answers				Click Here
Create Free Professional Resume				Click Here