Client Success Manager for a Remote Staffing Agency (MORNING SHIFT)

My Online Staff is excited to offer a Permanent work-from-home position with an Australian morning shift, allowing you to enjoy your evenings. Join our non-toxic culture where your well-being is our priority.

With My Online Staff, You Accomplish More While Juggling Less!

At My Online Staff, we’re transforming the virtual workplace by helping companies achieve more with our skilled remote team. Our exceptional staff in the Philippines thrive in a supportive environment, reaching their highest potential.

We are seeking a dynamic and detail-oriented Client Success Manager with at least 5 years of experience in client / account management with a strong or basic understanding of outsourcing.

Why Choose Us?

• Permanent Work from Home: Enjoy the flexibility and comfort of working from your own home.
• Australian Morning Shift: Perfect for those who prefer early hours and love having their evenings free.
• Non-Toxic Culture: Be part of a positive and respectful work environment.
• Supportive Team: Work with a team that supports your growth and success.
• No weekend work: Enjoy your weekends off to relax and recharge. Spend time with your family and loved ones.
• Uncapped Commission: Your hard work deserves unlimited rewards!

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About the Job:

 We are seeking an enthusiastic and results-driven Client Success Manager to join our team. As a Client Success Manager, you will play a pivotal role in ensuring our clients’ satisfaction, retention, and overall success.

We're expanding rapidly, and we're looking for skilled professionals to join us on this exciting journey. We want you on our team!

Key Responsibilities:

Client Relationship Management

• Build strong relationships with clients, understanding their unique needs, goals, and pain points.
• Act as the primary point of contact for clients, addressing inquiries, resolving issues, and proactively identifying opportunities for improvement.
• Collaborate with cross-functional teams to ensure seamless service delivery.

Client Success and Retention:

• Proactively engage with clients to understand their evolving needs and challenges.
• Provide strategic guidance, recommending additional services or process improvements.
• Monitor client satisfaction, addressing any concerns promptly.
• Drive client retention through exceptional service delivery and value-add initiatives.

Performance Metrics and Reporting:

• Track key performance indicators (KPIs) related to client success, service quality, and VA performance.
• Generate comprehensive reports, highlighting achievements, areas for improvement, and actionable insights.
• Present findings to clients, demonstrating the impact of our services.

Continuous Improvement:

• Stay abreast of industry trends, incorporating best practices into our service offerings.
• Collaborate with internal teams, sharing insights and contributing to process enhancements.
• Advocate for client needs, driving innovation and efficiency.

Requirements:

• Proven experience as a Client Success Manager, preferably in BPO or VA services.
• Strong communication skills, both written and verbal.
• Analytical mindset, with the ability to derive actionable insights from data.
• Problem-solving orientation, anticipating client needs and addressing challenges proactively.

 

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