Work from Home Customer Service Coordinator - Bank Voice
Industry: Private
Employment Type:- Full Time
Work Hours:- 8 Hours
Locations:- USA
Full Job Description:-
Your Voice is our voice. We’ll champion you.
The best people listen and then say, “How can I help?” That’s what we do at Capital One. It’s how we take care of our customers. It’s how we’re changing banking for good, with compassion and real solutions. Money can be stressful; getting help shouldn’t be. Our Customer Care team is supported and empowered to be the best people to people. And we’ll have your back every step of the way. That’s life at Capital One.
More Than Just Training, More About You
At Capital One, it’s important that our associates have the necessary skills and know-how to succeed in their roles and best serve our customers. For that reason, we invest heavily in both formal and informal learning development opportunities. Through these training programs and your day-to-day work, you’ll find that successful associates at Capital One will:
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- Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
- Demonstrate a strong customer focus rooted in empathy
- Communicate effectively with peers, management and customers
- Exercise good judgment and independent decision-making skills
- Demonstrate exceptional listening, questioning, call control, and de-escalation techniques
- Be proactive, have effective time management and organizational skills
- Display dependability with a solid attendance record
- Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot)
Basic Qualifications
- High school diploma, GED or equivalent certification
- At least 2 years customer service experience or 2 years of call center experience
Preferred Qualifications
- At least 1 year of Financial Services experience or Banking experience
Schedule
- Tuesday through Saturday, 2:00 p.m. -11:00 p.m. EST
- Sunday through Thursday, 2:00 p.m. - 11:00 p.m. EST (Limited Availability)
- Schedules are adjusted per time zone
Compensation
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
