Member Services Manager

October 25, 2024

Industry: Private

Employment Type:- Full Time

Work Hours:- 8 Hours

Locations:- USA

Full Job Description:-

Welcome to The Walt Disney Company, where magic and imagination come to life. We are seeking a passionate and dynamic individual to join our team as a Member Services Manager. As a member of our organization, you will have the opportunity to work with a diverse and talented group of individuals, while providing exceptional service to our valued members. We are looking for a highly organized and customer-oriented professional with a strong background in managing membership programs. If you have a knack for problem-solving, a passion for delivering exceptional customer experiences, and a love for all things Disney, then we want to hear from you. Join us in creating unforgettable moments for our members and guests.

Develop and implement strategies to manage and enhance the membership program.
Oversee the day-to-day operations of the membership program, ensuring that all processes and procedures are running smoothly and efficiently.
Train, mentor, and supervise a team of member services representatives to provide exceptional service to members.
Serve as the main point of contact for member inquiries, concerns, and feedback, and ensure prompt and satisfactory resolution.
Collaborate with other departments, such as marketing and events, to create and execute member-exclusive events and experiences.
Monitor membership trends and analyze data to identify areas for improvement and develop solutions to increase member satisfaction and retention.
Develop and maintain strong relationships with members, ensuring their needs are met and exceeded.
Coordinate and manage member communication, including newsletters, emails, and social media content.
Stay up-to-date with industry trends and best practices in membership management to continuously improve the program.
Work closely with the sales team to promote and market the membership program to potential members.
Collaborate with finance and accounting departments to manage membership fees and budgets.
Ensure compliance with company policies and procedures, as well as any applicable laws and regulations.
Represent the company in a professional and positive manner at all times, maintaining the Disney brand image.
Continuously seek ways to improve the member experience and provide recommendations to senior management for program enhancements.

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Job Qualifications

Bachelor's Degree In Business Administration, Hospitality Management, Or Related Field.
Minimum Of 5 Years Experience In Customer Service Or Member Services, Preferably In The Entertainment Or Hospitality Industry.
Strong Leadership And Management Skills, With The Ability To Lead A Team And Provide Excellent Guidance And Support.
Excellent Communication And Interpersonal Skills, With The Ability To Interact Effectively With A Diverse Customer Base And Internal Stakeholders.
Knowledge Of Disney Products, Services, And Brand, With A Passion For Providing Exceptional Guest Experiences And Upholding The Company's Standards Of Excellence.

Required Skills

Training
Data Analysis
Communication
Sales
Time Management
Team Management
Attention to detail
Leadership
Conflict Resolution
customer service
Problem-Solving
Adaptability

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving