Travel Program Support Specialist

Description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. This role will interface with the Travel Manager as a travel program point of contact for an evening shift starting from 11:00 am-8:00 pm EST. Responsibilities include providing end-to-end support for day-to-day travel program management requests, maintenance, and issue resolution, as well as assisting with monthly reporting packages and ad hoc data requests.

Company Culture and Environment

At Amex GBT, we foster an inclusive and collaborative culture that values the voices of all colleagues. We are committed to championing Diversity, Equity, and Inclusion in every aspect of our business, allowing connections through global Inclusion Groups.

Career Growth and Development Opportunities

We offer global tuition assistance, access to over 20,000 courses on our learning platform, and leadership courses. Internal job openings are available to current employees first, encouraging career advancement.

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Detailed Benefits and Perks

• Flexible benefits tailored to each country, including health and welfare insurance plans, retirement programs, and parental leave.
• Travel perks with weekly deals from major travel providers.
• Wellbeing resources to support mental and emotional health for you and your family.
• Opportunities to connect with colleagues through global Inclusion Groups.

Compensation and Benefits

The US national annual base salary range for this position is from \(50,000 to \)100,000. In addition to base salary, this role is eligible for an annual Performance Based Incentive based on company performance. For more details on benefits, please review our Benefits-at-a-Glance document.

Why you should apply for this position today

This is an exciting opportunity to work in a collaborative environment with a focus on making a positive impact through travel. You will be part of a team that values innovation and supports your professional growth.

Skills

• Working knowledge of GDS systems (Sabre, Apollo, Galileo, Amadeus)
• Creative problem-solving skills
• Proficient in Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Excellent business writing skills
• Strong prioritization and time management skills
• Independent decision-making capabilities
• Knowledge of GBT products, solutions, and services

Responsibilities

• Provide strong service and faster resolution for internal and external customers via Phone, Email, or Salesforce.
• Act as a primary point of contact for common client/customer issues.
• Drive First Call Resolution for key contacts.
• Promote and implement best practices across teams.
• Facilitate case movement for internal partners and monitor SFDC cases.

Qualifications

• Proven background in client servicing and direct client-facing experience.
• Strong independent decision-making capability.
• Excellent communication skills and ability to interact with diverse working styles.

Education Requirements

• Relevant degree or equivalent experience in a related field.

Education Requirements Credential Category

• Not specified.

Experience Requirements

• Previous experience in customer support or travel program management is preferred.

Why work in Topeka, KS

Topeka offers a welcoming community with a vibrant mix of culture and recreational opportunities. The cost of living is affordable, and the area boasts access to beautiful parks, local events, and a supportive atmosphere for both personal and professional growth.