Sr. Outsourced Travel Manager

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As part of the Global Business Consulting organization, the TPM (Travel Program Management) practice line is one of the fastest growing organizations within that group, aiming to provide value by completing strategic and operational travel management on behalf of our customers.

Recently, one of large banking customers has signed a new agreement to implement an outsourced travel management support role based in the United States, and therefore searching for a qualified, outsourced, operational team member.

This role is extremely visible as it supports all levels of financial managers to top level Executive Partners that travel globally, and frequently, for this very established financial organization.

What You'll Do:

• Provide strategic advice to business partners under the direction of and in partnership with the Travel Owner;

• Program optimization: finding new areas for potential improvements on service and savings and organize and participate in preparation of management information deliverables including recurring and ad-hoc reporting requirements for partners

• Take an active approach to identifying policy and program enhancement opportunities, that are aligned with business objectives, to the Travel Owner for future consideration

• Manage and coordinate resolution and support the Travel Owner in monitoring TMC service delivery against contracted SLAs / key account metrics and actions required to address under-performance

• Oversee TMC response to day-to-day business disruptions (e.g. strikes, minor weather delays, airline system outages, visas and private jets)

• Perform specific vendor management activities for targeted categories in region (e.g. ground transportation, rail, corporate apartments) under the direction of the category owner

• Provide oversight for transformation projects managed and delivered by the TMC in support of achieving key business priorities

• Provide oversight of the card payment solutions and present and implement innovative solutions that support the customers overall business objectives

• Coordinate and lead communications, progress, consistencies, and standard processes completingting tactical / operational travel management activities for a selected number of countries and provide regular and detailed communication on progress against performance targets including customer service level agreements.

• Assume responsibility for service consistency across the region and for continuous improvement driving the change agenda from strategy to actions

What We're Looking For:

• Strong leadership, ability to comfortably work and communicate with senior leaders and influence at all levels of the organization.

• Business Travel background required.

• Demonstrate experience in strategic planning and analytics to create innovative solutions to business challenges with strong change management skills.

• Strong analytical and project management skills with demonstrated ability to prioritize track and deliver results with detailed focus on accuracy

• Excellent written/verbal skills, strong business presentation skills and technical skills.

• Highly motivated self-starter with ability to juggle multiple tasks, with excellent organization skills and careful attention to detail.

• Experience influencing and driving cultural change

• Communication — candidate must have a proven track record in both written and oral communications including writing high-level program documents, including policies and procedural documents.

• Candidate must be experienced in addressing senior leadership, leading change through the ability to communicate and “sell” the travel program’s value proposition.

• Command Skills — individual must have experience and understand what it takes to be successful in a complex corporate environment, including the ability to identify and gain the support of key constituencies, champions across business units, etc. Individual must have experience managing conflicting styles, attitudes, etc. and not allowing them to detract from the vision and value proposition.

Location

United States

The US national annual base salary range for this position is from $70,000 to $140,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, this role is eligible for our Annual Incentive Award plan, which rewards participants based on company and individual performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/GBT_2023BenefitsAtAGlance_Without_Rates_Final.pdf)

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!