Client Relations Assistant

October 26, 2024

Industry: Private

Employment Type:- Full Time

Work Hours:- 8 Hours

Locations:- USA

Full Job Description:-

Job Overview:

eBay is seeking a highly motivated and reliable Client Relations Assistant to join our dynamic team in Washington, D.C. This entry-level position is ideal for enthusiastic individuals who are eager to learn and grow in a fast-paced environment. As a Client Relations Assistant, you will be the first point of contact for our clients, playing a vital role in enhancing client relationships and ensuring a high level of customer satisfaction.

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Responsibilities:

Client Communication:Serve as the primary point of contact for client inquiries via phone and email, promptly responding to questions and addressing concerns to ensure a seamless client experience.
Data Entry & Management:Maintain accurate client records in our customer relationship management (CRM) system, ensuring that all information is updated and effectively organized.
Client Support:Assist clients with account setup, transactions, and provide guidance on using eBay services. Resolve any technical issues or inquiries with a focus on providing solutions.
Relationship Building:Foster strong relationships with clients by understanding their needs and preferences, ensuring they feel valued and heard.
Follow-Up:Conduct follow-up communications after initial interactions to ensure client satisfaction and retention. Gather feedback and suggestions to guide service improvements.
Collaboration with Teams:Work closely with the sales and marketing teams to communicate client insights and support initiatives aimed at enhancing the overall client experience.
Reporting:Compile and analyze client feedback, reporting trends and insights to supervisors to aid in decision-making and strategy development.
Participate in Training:Engage in ongoing training sessions to continuously improve product knowledge and client interaction skills, ensuring up-to-date knowledge of eBay's offerings.
Contribute to Sustainability Initiatives:Participate in company-wide initiatives focused on environmental responsibility and sustainability, aligning with eBay’s commitment to responsible practices.

Requirements:

Education:High school diploma, or equivalent; a degree in business, communications, or a related field is a plus.
Experience:No prior experience required. An eagerness to learn and grow within the role is essential.

Personality Traits:

Hardworking: Demonstrate a strong work ethic and commitment to achieving results.
Energetic: Bring a positive and proactive energy to the team, engaging with clients enthusiastically.

Soft Skills:

Attention to Detail: Exhibit a keen eye for detail in all aspects of work, ensuring accuracy in data management and client communications.
Persuasion: Possess strong persuasive skills to help clients understand eBay’s services and the value they offer.

Technical Skills:

Basic proficiency in Microsoft Office Suite and an understanding of CRM systems is preferred; a willingness to learn new technologies is essential.

Benefits:

Company Transportation:Accessible transportation options to support your commute.
Profit Sharing:Participate in our profit-sharing program as a recognition of your contribution to the company's success.
Paid Time Off (PTO):Competitive PTO policy to promote a healthy work-life balance.