Senior Researcher - Consumer Insights, Games Product

Netflix is one of the world’s leading entertainment services with 278 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

The Role

As we continue on our mission to entertain the world, games present a new frontier on this quest, and an incredibly exciting opportunity for our business. To succeed in our mission, we need an unparalleled level of consumer insight to inspire and inform our growing Netflix Games business.

We are looking for a Senior Researcher to join the Games team within the Netflix Consumer insights team. This person will focus specifically on how we might innovate and evolve our existing product experience (across mobile, TV and web) to support games on Netflix, and explore the many challenges and opportunities games present.  At its core, this person will design and execute foundational UX research that explores new ways to interact with Netflix, new ways to play games, and ultimately how to unlock new moments of truth for our business. This is an emerging and fast-growing space for Netflix, and the opportunity for Consumer Insights to impact critical decisions is unprecedented.  

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In this role, you will: 

• Lead global, foundational research (qualitative and quantitative) to drive strategy for the Netflix Games product experience.

• Explore games and entertainment around the world, uncovering opportunities for Netflix to innovate and differentiate within gaming.

• Partner closely with senior leadership and pertinent partner teams (Experience Design, Studio/Content, Product Management, Data Science, Engineering, etc.)

• Drive results into impact, synthesizing and communicating insights throughout the organization (including executive leadership) with clear, compelling deliverables.

• Bring vision to a developing space, identifying the root question(s) to solve for, and how to unearth insights that will inform key business decisions.

What we’re looking for:

• 5+ years of hands-on experience conducting primary user experience (UX) research (agency or in-house).

• Experience in games consumer research, and excitement for Netflix’s games initiative.

• University Degree in social sciences preferred, or equivalent work experience.

• Proficient in presentation, spreadsheet, and word processing programs.

• Experience socializing insights at all levels of an organization, including executive leadership.