No Experience, No Degree - Apple Entry Level Remote Jobs - Philippines

Looking for a career that sparks the greatness in you? A refreshing workspace designed to blow your mind? A company with an award-winning #PeopleFirst culture? Your search ends here. We are all that... and more!

1. Over-the-phone Application, Real-time Zoom Application, or Walk-in Application

2. Work-from-home setup or work on-site will depend on the client's needs

3. We have voice & non-voice but it will depend on your skillset

What’s in it for you? Here’s our Ridiculously Amazing Benefits

1. Wellness - Coach, Psychologists/Psychiatrists, etc.

2. Birthday Leave and Paid Time Off

3. Government mandated leave

4. Retirement program with company matching

5. Scholarship

6. Health Care for Employees and (2) Dependents

7. Life Insurance

8. Unlimited coffee and free healthy lunch daily

9. Happy Hours and other on-site events to enjoy

10. Daycare for your kids while you're on shift

11. Engagement and Experience Rewards

12. World-class, Employee-centric Sites and Facilities

13. A lot more benefits that awaits you!

What does a Teammate do?
Imagine yourself going to work with one thing in your mind: to provide the best customer experience to your clients.
Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics.

Roles and responsibilities:
● Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction;
● Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels;
● Navigate internal and external documentation and resources to provide world-class service;
● Identify and escalate priority or unresolved issues to appropriate internal teams;
● Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures;
● Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues;
● Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client;
● Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service;
● Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere;
● Participate in all mandated internal and external training and/or seminars; and

● Get to know, understand, and comply with TaskUs’ policies and procedures.

Technical skills and qualifications:
● Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications
● Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues
● Fluent in the English language, as well as reading and writing in English
● Must be at least a high school graduate

Soft skills:
● Problem-solving and critical-thinking skills
● Great communication skills, written and oral
● Must be adaptable and flexible, demonstrating abilities to work with process and information changes
● Empathic toward customers and can maintain a customer-centric approach
● Team player: acts as a key participant within the internal team and broader company by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments
● Open to feedback, eager to learn, and can show improvement

Personality traits required:
● Resilient, calm, and professional when dealing with challenging situations
● Adaptable to a dynamically changing business
● Trustworthy and reliable with a high level of integrity
● Resourceful, high attention to detail, and the ability to multitask

Job Types: Full-time, Fresh graduate

Pay: Php18,000.00 - Php30,000.00 per month

Benefits:

  • Company events
  • Employee stock ownership plan
  • Flexible schedule
  • Gym membership
  • Health insurance
  • Life insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee
  • Staff meals provided
  • Work from home

Schedule:

  • 8 hour shift
  • Night shift

Supplemental Pay:

  • 13th month salary
  • Anniversary bonus
  • Bonus pay
  • Overtime pay
  • Performance bonus
  • Yearly bonus

Application Question(s):

  • First Name, Middle Name, Last Name
  • Do you agree being referred to your preferred TaskUs location? (Yes/No)
  • Philippine Phone Number
  • Active Email Address
  • Have you been shortlisted/referred/hired/interviewed in the last 90 days? (Yes/No)
  • Preferred TaskUs location (Angeles City, Antipolo, Bacoor, Batangas, Bagiuo, Imus, Meycauayan, Pasig, Quezon City, San Fernando, Tagbilaran, Tarlac)

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