Member Service Representative I

Member Service Representative – Alexandria, Virginia

First Federal Credit Union (InFirst) has provided financial services to members for more than 89 years and is named one of the best credit unions to work for. InFirst is seeking a Member Service Representative for our Alexandria Branch (Saturday hours are required).

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Responsibilities include:

• sts members and potential members with their financial needs in person and over the telephone. Pro
• s account transactions, resolves problems, and provides assistance regarding products and services. Perfo
• a broad range of branch and teller activities in person, over the telephone, by mail, email, fax, and on-line services. If you

ave excellent interpersonal skills and previous teller, member service, and/or call center experience, we want you to join our team. The right candidate must have the ability to provide an excellent member experience, resolve problems, and work well under pressure. Hours include daytime, evenings, and weekends.

Hourly rate: $16.52 - $20.65, based on relevant banking/cash handling experience.

 Education and Skills Experience

A high school education or GED is required. A minimum of six months to two years’ experience in member service, lending, collections, or related experience. Candidates must demonstrate an in-depth knowledge of credit union products and services. Also, candidates must have the ability to be successful in a fast-paced work environment. InFirst

Benefits and How to Apply

An attractie compensation package includes base pay, 401(k), federal holidays, financial wellness, and tuition reimbursement. Candidates considered for employment must pass a credit, background, references, and bonding check. Qualified applicants wishing to join our team should send their cover letter with salary requirements and resume. About Us

Frst, head uartered in Alexandria, Virginia is a member-owned cooperative, providing financial solutions to our members. Originally chartered in 1935, InFirst serves approximately 15,000 members nationwide and has an asset size over $200 million. InFirst has a dynamic and diverse work culture. Our core values are Integrity, Compassion, and Unity.