Sr Adjuster - General Motors Insurance

October 24, 2024

Industry: Private

Employment Type:- Full Time

Work Hours:- 8 Hours

Locations:- USA

Full Job Description:-

Overview

Why General Motors Insurance?

At General Motors Insurance, we are building an Insurtech business that will reinvent auto insurance. We are fully owned and backed by auto industry leaders General Motors and GM Financial.

This is a truly unique opportunity to join at the foundational stage of a start-up leading the transformation of the auto insurance experience.

GM has the largest connected vehicle fleet worldwide. In the US alone, there are currently 9M+ connected GM vehicles on the road and that number is projected to triple in the next 10 years. More than that, the OnStar system currently has access to over 900 data points from the vehicle. This surge in information about vehicles and how they are driven will revolutionize auto insurance. This disruption is backed by the bold GM vision of zero crashes, zero emissions and zero congestion. We are serious about the safety and financial security of our customers.

This position will be posted until filled.

Responsibilities

The Sr Adjuster - General Motors Insurance, within defined guidelines and framework, is responsible for managing the end to end claims process, coordinating repair approvals, and ensuring all claims are handled efficiently and in compliance with company and regulatory standards. Accountable for delivering a concierge level of best in class member service through setting appropriate expectations, proactive communications, advice, and empathy.

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About the role

Identify and manage existing and emerging risks that stem from business activities and the job role
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled
Follow written risk and compliance policies and procedures for business activities
Adjust attorney-involved moderately complex bodily injury claims with demonstrable injuries (eg torn meniscus, broken bones, disc herniations) and UM claims, as well as all auto physical damage associated with those claims
Identify, confirm, and make coverage decisions on moderately complex bodily injury claims
Investigate loss details, determine legal liability, evaluate, negotiate, and arrive at claim settlement within appropriate authority guidelines
Clearly document thought process, investigation, evaluation, negotiation, and settlement decisions
Identify subrogation and recovery opportunities and complete the process to recover
Prioritize and manage assigned claims workload to keep members and other involved parties informed, provide timely claims status updates
Collaborate and support team members to resolve issues and identify appropriate matters for escalation
Partners and/or directs vendors and internal business partners to facilitate timely claims resolution
Supports workload surges and/or Catastrophe Operations as needed
May act as an informal resource for team members with less experience

Qualifications

What makes you a dream candidate

You have a deep knowledge and understanding of the auto claims contract as well as application of case law and state laws and regulations
You are able to acquire and maintain an insurance adjuster license within 30 days and designated number of attempts
You enjoy pursuing ongoing Professional Development with a focus on Insurance

Experience

High School Diploma or equivalent required; Bachelor’s Degree in related field preferred
2 years of auto liability or casualty adjusting experience required
4 + years auto liability/casualty adjusting experience preferred
1 year Medical experience to include coding and billing or EMT preferred
Guidewire ClaimCenter experience preferred

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.

Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.