Customer support specialist experience

October 12, 2024

Industry: Private

Employment Type:- Full Time

Work Hours:- 8 Hours

Locations:- USA

Full Job Description:-

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

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About The Role

We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements. Our Support Organization is composed of product specific teams such as HR, IT and Finance.

If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes!

What You Will Do

Responsible for supporting our Rippling customers and resolving issues related to our Travel Products.
Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment.
Leverage phone, chat, email functionality, and video conferencing to help our customers optimize Rippling’s Travel Product
De-escalate and resolve issues by leveraging platform and industry expertise.
Responsible for documenting product functionality and country-specific nuances and training Global Support Team members.
Become a product expert - you'll be a go-to resource for both customers and coworkers.
Identify areas of improvement and work directly with Product and Engineering teams to share areas where we can better serve our customer base through automation or added features.
Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met.

What You Will Need

Required: Proficient in English; written and verbal communication skills
Ability to work from 6am-2pm CT
3+ years of work experience in a customer/client-facing role
Experience working within the travel industry/products
Demonstrated experience problem-solving with attention to detail
Organizational skills and experience improving processes
Flexibility with changing job duties and responsibilities
Time management skills and ability to prioritize
Bonus Points
- 3+ years of experience in TMC/BT Consultant Role covering all supplier products i.e air, rail and hotel
- 2+ years of GDS experience (Sabre, Amadeus, Galileo) to intermediate level
- IATA accreditation (WWAFT/WAII/BA2)