Customer Support Manager Zorion Mobile app offering exclusive investment opportunities for all

We are looking for a tech savvy candidate with interest in digital investment services. The position has a high growth potential for the right candidate, as we’re just starting our business and building the team.

What you’ll do:

• Hands on customer support for retail clients:
• Participate in client facing written messaging (support chat & client tickets from various sources: email, messenger, whatsapp) and summarize and proactively investigate issues, action feedback and represent the Zorion;
• Manage support issue escalation and remediation activities, resolve high profile issues with collaboration across the business, evaluate and implement solutions for customers;
• Monitor and manage Support tickets, prioritize issues and track success against KPIs.

• You’ll work closely with our CPO, CTO and Marketing Manager, monitor and manage retail client activities.
• You’ll maintain and improve the Internal customer support knowledge base and FAQ/ investment guides section of Zorion’s mobile application and website, with assistance of the Product team and other team members.

Knowledge and skills we are looking for:

• Good understanding of retail customer support processes and tools.
• Experience with servicing APAC clients for online businesses.
• Ability to simplify complex investment concepts for a general audience.
• A self-starter with strong sense of time management and ownership: Ability to work remotely and proactively plan and carry out tasks at your own initiative.
• Willingness to explore and learn about new technologies and innovative digital financial services, some experience with digital investment platforms or other digital business is preferred.
• Ability to work remotely, using online team collaboration tools: Google workspace, Notion, ticketing systems.
• Experience with liaising with the IT department and other departments on customer support issues, proactively looking for problem causes and possible solutions.
• Fluency in English and Thai languages, ability to use chatGPT to answer tickets in other languages and manage translations.

Optional skills and competencies:

• Ability to assist on marketing tasks related to specifics of the local target audience in Thailand.

If you’re passionate about investments and have a flair for communication and helping others, we want to hear from you! Join us at Zorion where your insights and expertise can help demystify the world of investments for our global audience.