Call Center Representative - Part-Time - Remote

October 26, 2024

Industry: Private

Employment Type:- Full Time

Work Hours:- 8 Hours

Locations:- USA

Full Job Description:-

Description

DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation's largest independent provider of office technology. We are the industry leader in delivering excellent customer service every time and we do this by hiring and training great people.

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Full time schedule, working 40 hours a week
Full benefits, competitive pay, and Profit Sharing
Opportunity for training, development, and promotion
Excellent corporate discounts
Employee recognition and rewards program
Full use of our exclusive DEXpresso Café' with complimentary coffee drinks
Competitive PTO and Paid Holidays

If your career goals include being an integral part of a team in a dynamic, innovative and upbeat atmosphere, then you belong right here on our award winning team.

What's the opportunity:

The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.

This position interviews customers and records interview information into computer for customer service by performing the following duties.

What will you do:

Communicate effectively with internal and external customers
Identify the customer's need and respond appropriately and efficiently with a sense of urgency
Field Calls and quickly transfer to the correct department
Work with Tier 2 team to seamlessly pass escalated customer technical issues quickly and efficient.
Track, route, and escalate unresolved issues to Management
Follow established guidelines specific to each customer call
Locate, confirm, and document appropriate information, which may entail multiple systems
Remain current on constant process updates and technology used within the company
May utilize multiple communication channels including but not limited to telephone, fax, email, online chat, etc. to assist the client
Performs other duties as directed by management
Communicate clearly and concisely both in oral and written form
Perform duties with awareness and in accordance with the organization's policies and applicable laws

What you bring to the table:

High School Diploma: or two years to three years related experience and/or training; or equivalent combination of education and experience.
Experience in a call center environment a plus.
Must be ON SITE M-F 8am -5pm
Knowledge of Word Processing software; Spreadsheet software; Order processing systems and Contact Management systems
Ability to empathize with customer is critical
Experience in Customer Service
Ability to work in a fast-paced environment
Ability to multi-task (i.e. talking and typing simultaneously)
Strong organizational and time management skills
Proficiency in Microsoft Office (Word, Excel, Outlook) and basic internet skills
Professional verbal and written communication skills
High degree of initiative, mature judgment and discretion
Ability to navigate through multiple systems

What can DEX provide to you:

Opportunity and career development
In house training
Company culture where we celebrate our team members
A place where you can build a career, not just have a job

The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this job. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be requires by employees in the job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations made to enable individual with disabilities to perform essential functions.

This job description does not imply or cannot be considered as a part of an employment contract. DEX Imaging as an Equal Opportunity Employer.