Travel Consultant -Travel & Lifestyle Services
Are you passionate about travel and eager to help others explore the world? Do you have a strong background in customer service and a knack for creating unforgettable experiences? Look no further – American Express is seeking a dynamic and knowledgeable Travel Consultant to join our Travel & Lifestyle Services team. In this role, you will have the opportunity to use your expertise and enthusiasm to curate personalized travel itineraries for our valued customers. With a focus on delivering exceptional service and creating unforgettable memories, this position is perfect for anyone with a love for travel and a passion for providing top-notch customer care. If you're ready to join a global leader in the travel industry and make a difference in people's lives, then we want to hear from you!
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- Utilize your extensive knowledge and passion for travel to curate personalized itineraries for our customers.
- Provide exceptional customer service by understanding and fulfilling the unique needs and preferences of each customer.
- Use your expertise to recommend and book flights, accommodations, activities, and other travel services.
- Stay up-to-date on industry trends and changes to ensure the best travel experiences for our customers.
- Build and maintain strong relationships with customers to foster loyalty and repeat business.
- Continuously strive to exceed customer expectations and deliver unforgettable travel experiences.
- Collaborate with team members to share knowledge and improve overall customer service.
- Handle customer inquiries and complaints in a timely and professional manner.
- Maintain accurate and organized records of customer interactions and transactions.
- Adhere to company policies and procedures to ensure consistent and high-quality service.
- Act as a brand ambassador for American Express, promoting our values and commitment to exceptional service.
- Continuously seek opportunities to improve processes and enhance the customer experience.
- Stay informed on current travel regulations and advisories to ensure compliance and safety for customers.
- Attend training and development programs to enhance skills and knowledge in the travel industry.
- Communicate effectively with customers, colleagues, and travel suppliers to ensure smooth travel experiences.
Job Qualifications
- Extensive Knowledge Of Travel Industry: A Qualified Travel Consultant Must Have A Thorough Understanding Of The Travel Industry, Including Airline, Hotel, And Car Rental Policies, As Well As Current Trends And Best Practices.
- Strong Communication Skills: As A Travel Consultant, Effective Communication Is Essential When Interacting With Clients, Suppliers, And Team Members. This Includes The Ability To Listen Actively, Ask Probing Questions, And Provide Clear And Concise Information.
- Exceptional Customer Service: Providing Exceptional Customer Service Is A Top Priority For American Express, And A Travel Consultant Must Possess Strong Customer Service Skills To Ensure A Seamless Experience For Clients.
- Attention To Detail: From Booking Flights And Hotels To Arranging Transportation And Activities, A Travel Consultant Must Pay Close Attention To Details To Ensure All Aspects Of A Trip Are Properly Planned And Executed.
- Ability To Work In A Fast-Paced Environment: A Travel Consultant Must Be Able To Thrive In A Fast-Paced Environment, Managing Multiple Tasks And Priorities While Maintaining A High Level Of Accuracy And Efficiency. This May Include Working Under Tight Deadlines And Handling Unexpected Changes Or Issues.
Required Skills
- Communication Skills
- Time Management
- Negotiation skills
- Multitasking
- Attention to detail
- customer service
Sales skills
- Problem-Solving
- Cultural Awareness
- Itinerary Planning
- Destination Knowledge
- Soft Skills
- Communication
- Conflict Resolution
- Emotional Intelligence
- Leadership
- Problem Solving
- Time management
- creativity
- Teamwork
- Active Listening
- Adaptability