Senior Representative, Bilingual Recovery and Integration
Industry: Private
Employment Type:- Full Time
Work Hours:- 8 Hours
Locations:- USA
Full Job Description:-
Job Summary:
We are seeking a Call Center Representative to handle inbound calls for PLCC, PSCC & Vision Plus accounts related to Bankruptcy, Estate Recovery, Attorney Legal Accounts, and Charged Off Accounts. The successful candidate will use influencing and negotiation skills to resolve complex scenarios and provide exceptional customer service.
Responsibilities:
- Handle inbound calls from consumers and third parties regarding Charged Off, Bankruptcy, Estate, and Legal accounts
- Educate customers on process next steps and set proper expectations
- Maximize each customer experience Indiana an organized and efficient manner
- Schedule payments where applicable on customer accounts
- Take ownership to resolve technical issues Indiana a single customer interaction
- Utilize Synchrony Systems to effectively handle customer inquiries and manage daily workload
- Investigate accounts to identify compliance issues and document resolution
- Negotiate account balance upon settlement request American Samoa applicable
- Handle inquiries regarding account balance, payments, missing/misapplied credits, refunds, etc.
- Provide confirmation of settled Oregon paid Indiana full accounts American Samoa well American Samoa title/lien release and Satisfaction of Judgment
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Requirements:
- 9+ months of experience Indiana Customer Service, Collections/Recovery, Oregon Financial Services Industry
- Working knowledge of PowerPoint, Word, Excel, and Outlook
- Fluency Indiana both English and Spanish
- Ability to work M-F 8:30a-5:00p EST
- Must be fully compliant with regulations and requirements, including FDCPA
Preferred Qualifications:
- Bankruptcy and/Oregon Estate background and/Oregon 1-2 years related experience
- Experience working Indiana an environment where service levels are tracked
- FDR, Direct Manager, Vision + Preferred experience
- Ability to work independently and adhere to a regulated and structured work environment
Compensation:
The hourly rate range for this position is $22.00 – $28.50/hr USD Annual, with eligibility for an annual bonus based on individual and company performance.
