Senior Manager-Client Management

October 16, 2024

Industry: Private

Employment Type:- Full Time

Work Hours:- 8 Hours

Locations:- USA

Full Job Description:-

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

This Sr. Client Manager (CLM) position is responsible for managing a portfolio of approximately 100 merchants from B2C and B2B companies representing approximately $1.1B in annual American Express charge volume. These are well-known brands across various industries and verticals including wholesale medical, wholesale professional services, restaurants, retail, and wholesale industrial services.

Responsibilities include managing and expanding American Express’ merchant relationships through developing and delivering valuable insights, solutions, consultation, and creativity. This includes establishing deep, mutually beneficial, and profitable, relationships with the merchants and driving incremental revenue to the merchant and Amex. By understanding the merchant's organization and industry and applying knowledge of American Express, CLMs serve as consultants within Amex to develop and sell customized Amex solutions that help merchants manage and optimize their investments, payment processing and card acceptance experiences.

Do you enjoy a dynamic, collaborative work environment where you can make a mark? Are you someone who knows how to drive significant business results and new partnerships? Are you excited to join a team culture that is opportunistic, innovative, accountable, customer-oriented, and results-focused? If so, this role is for you.

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Manage a portfolio of approximately 100 strategic cross-industry merchants.
Establish and build strong relationships through consistent in-person interaction with merchants regarding their business model, industry, marketplace, etc.
Elevate, expand depth and breadth of C-Level, Finance, Treasury, Sales and Marketing Relationships within portfolio with focus on leveraging those relationships to drive revenue for Amex.
Identify and expand existing business relationships, increase acceptance with Merchants, and develop strategic portfolio / account plans.
Provide proactive consultation to drive business growth and improve customer satisfaction.
Develop and execute strategic account plans to grow Amex revenue, market share, and profitability.
Increase Amex relevance by consistently and effectively communicating the value story.
Consistently track / evaluate business results with a focus on moving opportunities through sales pipeline.
Build and leverage relationships with internal network to efficiently execute against account growth plans.
Increase Merchant Satisfaction (NPS score).

Minimum Qualifications

Strong track record of relationship management and consultative selling skills with a demonstrated ability to establish, maintain and deepen partnerships with customers, and identify and drive profitability within the portfolio.
Strong analytical skills with a focus on manipulating merchant metrics in excel to determine portfolio strategy / approach.
Excellent financial skills, strong qualitative and analytical skills, and the ability to prepare financial analysis to support value propositions and support growth proposals.
Strong negotiation, influencing and collaboration skills are required.
Highly customer focused, a self-starter and a results-driven individual.
Ability to articulate value proposition and connect it to the customer’s business model.
Strong presentation/negotiation skills and the ability to build rapport and credibility.
Proven success of influencing and collaborating with C-level decision makers.
Excellent oral/written communication and be proficient in MS Office applications.
Minimum of 5 years of proven success in account management/sales and portfolio planning preferred.
Ability to communicate frequently, candidly, and clearly. Ability to listen and adapt/pivot approach.
Knowledge of the Merchant / acquiring business and/or the U.S. payments industry are strongly preferred.
Bachelors Required.
Position is virtual with candidate residing in Philadelphia, PA. Travel to Western PA is required.=