Remote Support Representative
Industry: Private
Employment Type:- Full Time
Work Hours:- 8 Hours
Locations:- USA
Full Job Description:-
Description
- Provide assistance and support to clients remotely.
- Serve as the primary point of contact for clients via remote channels.
- Assist clients with booking reservations and providing travel information.
- Provide personalized recommendations to enhance travel experiences.
- Liaise with internal teams to ensure resolution of client issues.
- Maintain detailed records of client interactions and transactions.
- Monitor client feedback and implement strategies for improvement.
- Collaborate with team members to improve customer support effectiveness.
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Requirements
- Previous experience in customer service or a related field.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a proactive approach to addressing customer needs.
- Proficiency in using customer relationship management (CRM) software and other relevant tools.
- Ability to work independently and collaboratively in a fast-paced environment.
- Flexibility to adapt to changing priorities and client needs.
Benefits
- Competitive salary commensurate with experience.
- Comprehensive health, dental, and vision insurance plans.
- Retirement savings plan with company matching contributions.
- Paid vacation, holidays, and sick leave.
- Opportunities for professional development and career advancement.
- Travel perks and discounts on vacation packages, accommodations, and more.
- Supportive and collaborative work environment with a team dedicated to creating unforgettable travel experiences.