Remote Client Support Assistant
Industry: Private
Employment Type:- Full Time
Work Hours:- 8 Hours
Locations:- USA
Full Job Description:-
Job Description:
Amazon.com is seeking a diligent and motivated Remote Client Support Assistant to join our dynamic team in New York City. In this part-time role, you will be responsible for providing exceptional support to our clients, ensuring their inquiries and issues are addressed in a timely and efficient manner. We are looking for an individual who is reliable, hardworking, and thrives in a fast-paced, flexible environment.
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Key Responsibilities:
Client Interaction:
- Serve as the primary point of contact for clients, addressing inquiries via email, chat, and phone to provide timely assistance.
- Actively listen to clients to identify their needs and deliver appropriate solutions, ensuring a high level of customer satisfaction.
Issue Resolution:
- Troubleshoot and resolve client issues with orders, accounts, or technical matters, using established protocols and resources.
- Escalate complex issues to the appropriate departments while maintaining client communication throughout the process.
Documentation and Reporting:
- Maintain accurate records of client interactions and inquiries using the company’s Customer Relationship Management (CRM) system.
- Compile data and generate reports on client support metrics to identify trends and recommend improvements to processes.
- Quality Assurance:
- Ensure adherence to Amazon’s customer service standards; provide feedback and suggestions to management regarding potential systems or process improvements.
- Participate in regular training sessions to stay informed about service updates and enhancements.
Collaboration:
- Work closely with team members across different departments to facilitate better service delivery and support initiatives.
- Communicate effectively with colleagues to share knowledge and streamline processes.
Decision-Making:
- Utilize critical thinking to make informed decisions in solving client issues promptly and efficiently.
- Develop a keen understanding of client needs to offer personalized solutions and recommendations.
Requirements:
Education and Experience:
- Minimum of 4 years of experience in a client support role or similar position.
- High school diploma or equivalent; bachelor’s degree preferred.
Technical Skills:
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM software.
- Basic understanding of e-commerce platforms and digital communication tools.
Personality Traits:
- Reliable: Must demonstrate a strong work ethic and dependability in completing tasks and meeting deadlines.
- Hardworking: Possess a proactive attitude and the determination to deliver high-quality support consistently.
Soft Skills:
- Strong decision-making capabilities to assess client needs and determine effective solutions.
- Excellent time management skills to prioritize tasks and address multiple client issues efficiently.
Benefits:
- Joining Bonus: A competitive joining bonus for new hires.
- Profit Sharing: Eligible employees can participate in profit-sharing programs that foster shared success within the company.
- Company Transportation: Assistance with transportation for employees commuting to work-related events or engagements.