REMOTE Bilingual Reservation Agent

If you are passionate about helping people, are BILINGUAL (English & Spanish) and want to WORK FROM HOME this may be the perfect opportunity for you!

Driven by our Passion for People, our Customer Service Reservationists are experts at engaging customers in a proactive and professional manner. Connecting with people in a way that is meaningful to them is our bread and butter—and our Reservationists perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team.

Qualifications:

• Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness
• Strong desire to be helpful and take ownership to resolve customer situations
• Empathetic and active listening
• Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar
• Positive outlook and enthusiastic attitude
• Dependable and consistent, history of good attendance
• Ability to multitask by reading, typing, and navigating through applications while speaking with customers
• BILINGUAL (English & Spanish) is a MUST

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Responsibilities:

• Communicate with customers in a proactive and professional manner.
• Assist Broward County Transit TOPS Customers schedule transportation services in an empathetic and patient manner.
• Respond to questions and provide information while exceeding customer expectations.
• De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs.

TECHNOLOGY REQUIREMENTS (MUST HAVE YOUR OWN EQUIPMENT):

Operating System / PC

• Windows 10 or 11 Pro or higher (no Macs or Chromebooks)
• Two (2) available USB 2.0 or ports of greater

USB Headset with Microphone

• JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case
• JPL BL-053+P JPL USB 2.0 universal bottom lead with volume and mute function

Camera

• Integrated or USB Camera with 1080p resolution or higher.

Standard Connection / Speed

• Must have Hard-wired connection (no wireless/WiFi)
• Minimum 45 Mpbs download / Minimum 10 Mpbs upload
• Internet connection must not be shared with more than 3 devices in the same location.

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