Online Support Representative

Job Description:   

Yelp  is seeking a motivated and hardworking Online Support Representative to join our dynamic team. This part-time position is pivotal in providing exceptional customer service to our clients and ensuring their inquiries are addressed promptly and effectively. The successful candidate will possess strong communication skills, a keen ability to resolve issues, and a dedication to delivering a high-quality customer experience.

Responsibilities:   

-     Customer Support:   

 - Respond to customer inquiries via email, chat, and other online platforms in a timely manner, ensuring clarity and empathy in all communications.

 - Manage and resolve customer complaints and escalate issues as needed to ensure customer satisfaction.

 -     Technical Assistance:  

  - Provide guidance and assistance in using our services and products, troubleshooting technical issues, and offering solutions to enhance user experience. - Collaborate with the technical support team to address complex issues that require in-depth knowledge.

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-     Data Management:  

  - Maintain accurate records of customer interactions, feedback, and resolutions in the customer relationship management system.

 - Assist in the collection and processing of customer data, ensuring compliance with data protection regulations.

-     Feedback and Improvement:  

  - Gather customer feedback and insights to contribute to service improvement initiatives. - Actively participate in team meetings to discuss customer trends and potential areas for improvement in service delivery.

-     Team Collaboration:  

  - Work collaboratively with other team members to ensure a cohesive approach to customer support.

- Share knowledge and best practices with other representatives to foster a supportive and effective team environment.

-     Adaptation to Change: 

 - Stay updated on company policies, product changes, and industry trends to effectively communicate with customers and resolve their inquiries.

 - Adapt to new tools, software, and processes as necessary to improve operational efficiency.

Requirements:   

  Experience:   

• Minimum of 3 years of experience in a customer service or support role, preferably in an online setting.

Education:   

• Bachelor’s degree or equivalent experience in a relevant field is preferred.

  Personality Traits: 

Motivated: A self-starter who takes initiative and brings energy to the role.

 Hardworking: Demonstrates perseverance in resolving issues and going above and beyond to assist customers.

Soft Skills:

- Adaptability: Ability to adjust to varying customer needs, work schedules, and operational changes.

 - Time Management: Strong organizational skills to manage multiple inquiries and tasks efficiently.

Technical Skills:

- Proficiency in using customer service software and tools, such as CRM systems, ticketing systems, and communication platforms.

- Basic understanding of technical troubleshooting practices and the ability to explain technical concepts to customers in simple terms.

Benefits:   

• Company Transportation: Safe and reliable transportation provided for your convenience.
• Profit Sharing: Opportunity to participate in company profit-sharing initiatives, aligning your success with the company's growth.
• Joining Bonus: A competitive joining bonus as a token of our appreciation for coming on board.

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