Online Call Center Associate

October 17, 2024

Industry: Private

Employment Type:- Full Time

Work Hours:- 8 Hours

Locations:- USA

Full Job Description:-

Job Description

Coca-Cola European Partners is looking for a motivated and dynamic Online Call Center Associate to join our team in Denver. As a key player in our customer service department, you will be responsible for delivering exceptional support and resolution to customer inquiries related to our product offerings. Our ideal candidate is resourceful and independent, with a proven ability to negotiate and plan effectively, ensuring customer satisfaction while promoting our commitment to environmental responsibility and sustainable practices.

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Responsibilities

Customer Support: Provide top-notch service to customers via online channels, addressing inquiries, resolving issues, and delivering product information with professionalism and courtesy.
Product Knowledge: Maintain a deep understanding of Coca-Cola's product lines, pricing structures, promotions, and policies to assist customers effectively.
Issue Resolution: Investigate and resolve customer complaints swiftly and independently, utilizing negotiation skills to turn challenges into positive experiences.
Order Processing: Assist customers with order placements, modifications, and cancellations while ensuring accuracy.
Customer Retention: Develop and implement strategies for customer retention and satisfaction, utilizing planning skills to create follow-up schedules and personalized contact lists.
Collaboration: Work closely with other teams such as marketing and logistics to relay customer feedback and enhance service delivery efforts.
Data Entry and Management: Accurately document interactions, updates, and resolutions in the customer relationship management (CRM) system to ensure comprehensive records.
Sustainability Practices: Actively participate in and champion the company's environmental responsibility initiatives by promoting sustainable practices within customer interactions.
Team Engagement: Contribute to a positive team environment by sharing insights and best practices while participating in training and development opportunities.

Requirements

Education and Experience:

Minimum of 3 years of experience in customer service, preferably in a call center or online support role.
High school diploma or equivalent; additional related certifications or training preferred.

Skills and Competencies:

Resourcefulness: Proven ability to solve problems independently while adapting to changing circumstances.
Negotiation Skills: Strong ability to reach mutually beneficial solutions for customers and the company.

Soft Skills:

Excellent written and verbal communication skills.
Effective planning and organizational abilities to manage multiple customer inquiries and follow-ups.

Personality Traits:

Proactive and self-motivated individual who takes initiative in all tasks.
Strong interpersonal skills, with the ability to build rapport and trust with customers.

Technical Abilities:

Proficiency in using CRM software and other customer service tools.
Familiarity with online communication platforms and technology.

Benefits

Free food and beverages to enjoy during your shifts.
Provided company equipment for efficient remote work.
Gym membership to encourage a healthy lifestyle.