Home-Based Hotel Reservationist (Entry Level)

Job Type: Full-time

About Happy Go Travel Services:

Happy Go Travel Services is a leading travel agency specializing in personalized travel experiences for clients worldwide. We are dedicated to delivering exceptional customer service and creating unforgettable journeys for our diverse clientele.

Responsibilities:

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Reservation Management:

  • Handle hotel reservations and bookings for clients, ensuring accuracy and adherence to their preferences
  • Coordinate with hotels to confirm availability, rates, and special requests
  • Provide recommendations and advice on accommodations based on client needs and budget

Customer Service:

  • Respond to inquiries and assist clients with hotel-related queries promptly and professionally
  • Resolve issues related to reservations, cancellations, and modifications efficiently

Documentation and Coordination:

  • Maintain detailed records of reservations and client interactions using our CRM system
  • Coordinate with other departments to ensure all travel arrangements align with client itineraries

Quality Assurance:

  • Verify the accuracy of reservation details and ensure all client preferences are met
  • Monitor booking confirmations and follow up to ensure seamless execution of hotel stays

Benefits:

  • Competitive salary with performance-based bonuses
  • Remote work opportunity, allowing for flexible hours and work-life balance
  • Opportunities for professional development and training in the travel industry
  • Access to exclusive travel discounts and perks
  • Collaborative team environment with supportive colleagues

Basic Qualifications:

  • Proven experience in a similar customer service role or within the travel industry
  • Strong communication skills with fluency in written and spoken English (additional languages are a plus)
  • Proficiency in using booking platforms and CRM systems
  • Excellent problem-solving abilities and attention to detail
  • Ability to work independently and as part of a team, with a customer-first mindset
  • Join us in making travel dreams a reality while providing unparalleled service to our valued clients at HappyGo Travel Services!
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