Corporate Travel Counselor Dedicated Accounts

American Express Global Business Travel is seeking a Corporate Travel Counselor Dedicated Accounts to join our team of highly skilled professionals. If you are looking for an exciting and rewarding career opportunity, then this position is for you!We are looking for an experienced travel professional who is passionate about delivering exceptional service and creating memorable experiences for our customers. The ideal candidate will have strong interpersonal skills, excellent problem-solving abilities, and an in-depth understanding of the travel industry.The successful candidate must have a minimum of two years of experience as a Corporate Travel Counselor, preferably in a dedicated account environment. Additionally, the ideal candidate must possess a deep knowledge of the travel industry, including current pricing, fare rules, and industry regulations. A high level of customer service and dedication to meeting client needs is essential for success in this role.If you are an enthusiastic travel professional seeking a career opportunity, then this is the position for you. We welcome the opportunity to discuss your qualifications and how you can join our team.

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Responsibilities:

1. Provide excellent customer service and create memorable experiences for customers.
2. Develop an in-depth understanding of the travel industry, including current pricing, fare rules, and industry regulations.
3. Respond to customer inquiries and provide travel advice and guidance.
4. Manage and coordinate travel arrangements for customers.
5. Monitor and track customer travel trends to identify opportunities for improvement.
6. Ensure customer satisfaction by meeting customer expectations and resolving any travel-related issues.
7. Maintain up-to-date records of customer travel data and customer preferences.
8. Monitor changes in the travel industry and adjust customer policies accordingly.
9. Stay abreast of new services, products, and technologies.
10. Develop relationships with travel suppliers and negotiate favorable rates and terms.