Content Moderator Specialist

Job Description

As a Content Moderator Specialist, you'll be responsible for working with global teams to prevent violative content from appearing on the site. You will review video, text, and photo content, often of a graphic nature, and enforce policy decisions related to content. You will serve as a guardian and protector of the platform, keeping users safe and informed. You will review graphic, controversial, and sometimes offensive video content in line with YouTube’s Community Guidelines. Review content that has been flagged by our users or systems and escalated. Investigate and resolve complex issues regarding content within agreed-upon turnaround times and standards of quality. Handle user inquiries with empathy, timeliness, and quality. Understand and remain current with community guidelines and review content in accordance to defined policies and procedures. Maintain a consistent and transparent review methodology.

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Job Qualifications

  • Experience with investigating, reviewing, or assessing digital content
  • Ability to work differing work rotations/shifts and non-standard work hours
  • Ability to speak more than one language a plus

Required Skills

  • Customer Relationship Management
  • Time Management
  • Troubleshooting skills
  • Data analysis skills
  • Reviewing or assessing digital content

Soft Skills

  • Process Improvement
  • Self-Driven
  • Communication Skills
  • Adaptability
  • Multi-tasker

 

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