Chat Support Representative - Work from home

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Job Description:

Join eBay, a global leader in e-commerce, as a Chat Support Representative! This is a fantastic opportunity for motivated individuals looking to kickstart their career in customer support within a dynamic and innovative work environment. In this role, you will provide exceptional support to our customers through chat, ensuring a satisfactory shopping experience on our platform.

Key Responsibilities:

• Customer Interaction: Respond to customer inquiries via live chat, addressing issues related to orders, payments, returns, and account management promptly and professionally.
• Problem Resolution: Utilize critical thinking and problem-solving skills to identify and resolve customer issues, ensuring customer satisfaction is achieved.
• Product Knowledge: Maintain an in-depth understanding of eBay products, policies, and services to provide accurate information and assistance to customers.
• Documentation: Accurately log chat interactions and follow-up actions in our customer relationship management (CRM) system to keep records up-to-date for team efficiency.
• Quality Assurance: Adhere to company guidelines for quality assurance, including meeting response times, accuracy rates, and customer satisfaction metrics.
• Team Collaboration: Work closely with team members and supervisors, contributing to team goals and providing feedback on processes and tools to enhance service delivery.
• Feedback and Improvement: Gather and convey customer feedback to management to aid in improving our chat support processes and enhance customer experience.

Requirements:

• Education: High school diploma or equivalent required; an associate degree or higher is a plus.
• Experience: Minimum of 1 year of customer service or support experience, preferably in an e-commerce or retail environment.
• Technical Skills: Proficient with computer systems and software applications, particularly CRM tools, and chat support platforms.
• Personality Traits:
  • Hardworking: Demonstrated commitment to completing tasks efficiently and with high-quality standards.
  • Motivated: Self-driven with a strong desire to learn, improve, and succeed in a fast-paced environment.
• Soft Skills:
  • Communication: Excellent verbal and written communication skills, with the ability to articulate ideas clearly and effectively to customers.
  • Attention to Detail: Strong focus on accuracy and detail, ensuring that all customer interactions are handled correctly and thoroughly.

Benefits:

• Travel opportunities to company events and training sessions.
• Joining bonus upon successful completion of the training period.
• Comprehensive medical coverage.